Wednesday, January 03, 2007
They're evil I tell ya!
I have decided that Kaiser Permanente insurance is evil. When we switched companies, most things stayed the same except health insurance. We went from a wonderful enhanced PPO, to the worst kaiser plan there is. ( You know, $40 office visits, $200 a day co pays to be in the hospital) And we pay twice as much for this as we did the Cigna plan. I can deal with all that. Yeah it sucks to switch pediatricians but I can deal.
Then I tried to call and get an appointment. Do I get to call the office? No I call an 800 number and speak to someone who is probably not in this state or maybe the country, they make appointments for the OC. I am told for the kiddos 2 year check up, we don't get to see a doctor just a nurse. I requested a doctor and was told no. It took me about 45 minutes to make the appointment, the lady had to check 3 different facilities to finally find a nurse who was available for her 2 year check up, which is over a month away. That really bothered me that we couldn't see a doctor, so I called member services this morning. The lady was nice and she called the office for me, put me on hold for a half hour and told me all I had to do was ask if I wanted to see a doctor. ( The fact that I asked 3 or 4 times yesterday didn't matter.) She gave me the name and number of who to call to get an appointment with a doctor.
I called this local number and ended up being transferred to the same call center I called yesterday. I told the lady what I was told by the previous person at member services. She said "well there is no way I can help you. I'm in a call center. We don't have a direct line in, I have no way to know who that person is." So I'm back at square one, except my BP is a little higher and I want to scream. Poor DH, I called and yelled at his voicemail that he needs to find a new job with better insurance... I did call back and apologize and tell him to not listen to my message...
I'm sure part of the reason I'm so irritable today is because our neighbors alarm went off sometime during the night. It went off until the contractors working on the house got here at 830 this morning. Did I mention their condo is attached to ours?
Oh well at least my kid is cute. :-)